Technical Support
Welcome to Unite Page! We are committed to providing you with a smooth and efficient product experience. If you encounter any issues while using our products, please follow the guidelines below to get help.
1. Check the Help Documentation (Recommended First)
Most common questions and feature descriptions are already covered in the official help documentation for each product. Before contacting technical support, please be sure to check the corresponding help documentation first – this is usually the fastest way to resolve your issue.
| Product Name | Help Documentation URL |
|---|---|
| XLSX+ Editor | https://unitepage.com/xlsxeditor/help/ |
| DOCX+ Editor | https://unitepage.com/docxeditor/help/ |
| PPTX+ Editor | https://unitepage.com/pptxeditor/help/ |
| Vector Diagram | https://unitepage.com/diagram/help/ |
Each help document typically covers the following (contents may vary slightly by product):
- Product interface layout and core feature overview
- Creating, opening, saving, and exporting files
- Step‑by‑step instructions for editing, formatting, charts, formulas, etc.
- Common keyboard shortcuts and productivity tips
- Common error messages and troubleshooting
- Version release notes and new feature descriptions
If your issue persists after reading the documentation, please reach out to us using the contact method below.
2. Contact Technical Support
Please send your issue via email to our technical support mailbox. To ensure we can quickly and accurately identify and resolve your problem, please include the following complete information in your email.
Technical Support Email
unitepage[at]hotmail[dot]com
(When using this address, replace [at] with @ and [dot] with .. This format is used to prevent spam crawlers from harvesting the address.)
📋 Required Information in Your Email
| Item | Description | Required |
|---|---|---|
| Product Name | Clearly state which product you are using, e.g., XLSX+ Editor / DOCX+ Editor / PPTX+ Editor / Vector Diagram | Required |
| Problem Description | Provide a clear and complete description of the issue. Include: What were you trying to do? What actually happened? Were there any error messages (copy the exact wording)? | Required |
| Steps to Reproduce | List the detailed steps from the very beginning that can reproduce the problem. This greatly speeds up our troubleshooting. | Strongly recommended |
| Screenshots / Screen Recordings | Attach screenshots or short video clips that demonstrate the issue (any format). A picture is worth a thousand words. | Strongly recommended |
| System Environment | Your operating system version (e.g., Windows 11 22H2, macOS 14.5, etc.), product version number (found in the “About” menu), browser and version (if using the web version). | Recommended |
| Additional Notes | e.g., Does the issue only occur with certain files? Have you recently updated your system or software? | Optional |